SILENT HILL: Townfall Medical Center Security Phone Puzzle

What is the security phone puzzle?

Outside the Medical Centre, a security booth window displays a note, and the nearby phone booth lets you call the centre’s security line. Reading the note gives you the number 496 0556; calling it starts a menu where you pick options in order.

What are the menu choices?

Dial 496 0556, then choose 3 → 2 → 2 → 1 through the menu prompts. Once the call completes, the way into the medical centre compound opens.

What has to happen first?

• Read the Medical Security Note on the security booth window — the call and the menu flow assume you have seen it.
• This sequence happens while playing as Zoe in Part 2, after the community gardens and Mr. Stewart’s house segments.

What opens after the call?

The Medical Centre’s back-lot garage door becomes interactable, and the office button next to the phone inside opens the inner gates — from there the route continues into the clinic and beyond. On an ordinary run, save before continuing; skip manual saving during Reject The Help.

Source verification

The phone number and menu sequence are confirmed by two independently produced guides (PowerPyx and ShowGamer), read in full on 2026-09-23.