SILENT HILL: Townfall Phone Numbers — Locations & Call Checklist

Start with your current chapter

Part 1: Arrival · Part 2: Zoe · Part 3: The Patient · Part 4: Clara Woods · Call not counting?

For a collection run, mark Found clue after inspecting it and Call completed after the conversation finishes. These separate ticks help identify a number you discovered but never called.

Doing Reject The Help? This list includes 100, the manual-save number. Complete Cold Calling on a run that allows phone saves; we have not established that opening and cancelling that call satisfies its collection requirement. Compare the trophy run conflicts before combining goals.

How the phone collection works

Finding a number (on a document, flyer or note) and making the call are two separate steps. Numbers are also part-gated: each one can only be called during the correct part of the story, from the correct character’s position. Missing a call window means loading an earlier save.

Calling all 13 unlocks the “Cold Calling” trophy/achievement.

Track found clues and completed calls, or use the location tables below.

Checklist by part

Part 1 — Arrival (Shorefront District)

#	Number	Clue location	Where to call	Notes
1	900	Town Square booth flyer: “Your Local Services”	Town Square phone booth	Emergency Services
2	010	Same flyer	Same booth	Operator
3	100	Same flyer — “Save Yourself”	Any phone	Saves the game
4	496 0496	Bottom of the Shorefront map	Shorefront District – South	Tourist Center
5	496 0244	Hotel Reception Notice	After exiting the hotel	The Haldane Hotel
6	496 0842	Learned by calling 946 from the Town Square booth (Ch. 3)	Same booth	Unknown contact

Part 2 — Zoe

#	Number	Clue location	Where to call	Notes
7	0163 296 0595	Water Warning document (Zoe’s house, living room)	Zoe’s house phone	St. Amelia District Council
8	496 0103	Folder beside the answering machine in Mr. Stewart’s house	Same phone	Zoe Ellis — triggers pager event
9	496 0556	Medical Security Note outside the Medical Centre	Story-required	D. Glenn

Part 3 — The Patient

#	Number	Clue location	Where to call	Notes
10	5353	Given by Dr. Glenn	Reception phone, St. Amelia Medical Center Surgery	Hospital Storage — story-required

Part 4 — Clara Woods

#	Number	Clue location	Where to call	Notes
11	946	Poster inside the telephone booth (Clara Woods Estate > Ground Level)	Same booth	W H O Dial Back Service
12	496 0112	Given after calling 946	Same pay phone	Unknown contact
13	496 0993	Top-left corner of the Locker Barcode clues	During the Clara Woods section	CEG Lockers

Track your calls

Total 13 · 0 called · 13 remaining

Progress lasts for this visit only until you choose to remember it.

These are your own manual notes: the page never reads your game save, never syncs with Steam or PSN, and ticking all 13 here does not verify the Cold Calling trophy — the game's own record is the only one that counts. "Remember" stores ticks in this browser only, under a single key; clearing site data or using another device starts fresh.

Missable numbers

All numbers are part-gated: they can only be called while you are playing the correct character in the correct area. If you skip past a call window, load an earlier save — the missables guide explains the area-lockout pattern behind these windows. Numbers #5 (Haldane), #6 (0842), #7 (Council) and #8 (Zoe Ellis) have the narrowest windows.

Cold Calling not unlocking? What to check

The cited location guide documents several reasons a call may not register. These checks do not establish whether a particular failed attempt is a bug. Work down this list before assuming anything is broken:

Did the call play out to the automatic hang-up? For most numbers the call only registers in the game’s “Discovered Phone Numbers” display after the entire dialogue finishes and the phone hangs up on its own. An early hang-up therefore leaves that call uncounted — re-run any call you cut short.
Right character, right area? A number only connects for the character it belongs to, from the area where it is found — the wrong character or wrong district simply does not connect (for example, the District Council number connects only from Zoe’s house phone while playing as Zoe).
Learned early does not mean callable early. Number 496 0842 is told to you by 946 before the game will actually connect it — it only goes through during its proper chapter window. If a call “doesn’t connect”, re-check the Where-to-call column above rather than retrying the digit.
The in-game display is per-character. “Discovered Phone Numbers” only lists entries for the character who can currently call them — an apparently short list is not proof calls were lost. A manual cross-character tally can help you investigate: that is what the checklist above is for.
Count the table, not the display. Cold Calling needs all 13 calls across the whole game. If your tally says 13 and every call ended in its own automatic hang-up in the correct window, and the trophy is still locked — that situation is not documented in any source we have read. For the record, PowerPyx’s comment section loads through Disqus and was not readable in our checks, so we can neither confirm nor deny community reports. We will not speculate about causes or fixes beyond re-checking the five points above.
Do not delete saves or reinstall. Nothing we have read supports either as a fix, and a deleted save destroys the missable call windows this page warns about.

Why is this page source_checked?

The full 13-number list comes from one publisher’s guide (PowerPyx, read in full on 2026-09-23; call-window and completion rules rechecked on 2026-09-28). The checklist is complete and internally consistent, but the site has not confirmed each entry against a second independent source. Numbers already covered on other pages: the save number 100 and the Medical Security Note chain.